• Design Biscuit offers monthly subscription plans for graphic design services.

• Subscribers can choose from two plans - month-by-month or 12 month plan.

• Subscribers will be billed on a monthly basis, based on their chosen plan.

• December and January Adjustments:

• December is billed as a two-week period closing on the 15th December

•  January is billed as a three-week period to accommodate the holiday season adjustment starting 7 days into the month.

• All other months follow a standard monthly billing cycle.

• Payments can be made through secure online payment methods.

• All subscription fees are in Australian Dollars (AUD).

• Plan One subscribers may request to pause their subscription at any time during the 4-week billing cycle, as long as all job requests submitted during the cycle are completed. The subscription fee for the cycle is non-refundable. Any unused days remaining in the billing cycle at the time of pausing (e.g., 25 days if the last job is completed on day 6) will be credited and can be used at the start of a future billing cycle when the subscription is resumed.

• Subscribers can also cancel their subscriptions at any time. 

• Plan Two subscribers agree to the terms and conditions outlined below when subscribing to Design Biscuit’s 12-month plan. This plan offers unlimited access to our graphic design services for a full year, payable monthly or annually and provides you with flexible, on-demand design services as outlined in your chosen package.

• ​Commitment Period

• The subscription is for a fixed 12-month period. During this time, you agree to maintain your subscription and payments for the entire duration. The subscription cannot be cancelled or terminated early without incurring fees as described below.

• Cancellation Policy

• If you wish to cancel your subscription within the first 3 months of service, you will be required to pay an additional 1-month fee as a cancellation penalty. After 3 months, cancellation will result in a fee equivalent to 50% of the remaining contract value. Services will continue until the end of the current month’s billing period, at which point access to Design Biscuit’s services will be revoked.

• Design requests can be submitted through the Design Biscuit Trello board.

• Subscribers must provide clear and detailed instructions for design projects.

• Design Biscuit will complete the design projects based on the provided instructions.

• Design Biscuit strives to deliver completed design projects within 1-2 business days.

• However, the actual turnaround time may vary depending on the complexity of the project and the current workload.

• Design Biscuit is committed to delivering high-quality design work.

• Subscribers can request revisions if the delivered design does not meet their expectations. Design Biscuit will make reasonable efforts to address concerns.

• Design Biscuit respects subscriber privacy and complies with data protection regulations.

• Subscriber information and project details are handled confidentially and securely.

• Design Biscuit may offer promotional discounts to subscribers. These discounts will be subject to specific terms and conditions provided at the time of the promotion.

• For any inquiries, concerns, or support, subscribers can reach out to Design Biscuit through the provided contact channels.

• You agree to provide accurate and complete information when using our services, including but not limited to design project instructions and payment details.

• You are responsible for maintaining the confidentiality of your account information, including login credentials, and for any activities that occur under your account.

• Design Biscuit offers a satisfaction guarantee. If the design work delivered does not meet your expectations, you may request revisions until you are satisfied.

• We do not offer refunds for completed design work. 

• Design Biscuit reserves the right to showcase completed design projects in our portfolio or marketing materials. However, we will not display projects that users have explicitly requested to remain confidential.

• Users may also request that their design projects be showcased by providing consent in writing.

• These terms and conditions constitute the entire agreement between you and Design Biscuit and supersede any prior agreements or understandings.

• Design Biscuit may update these terms and conditions from time to time. Continued use of our services after such changes constitutes acceptance of the updated terms.

• Any disputes arising from the use of Design Biscuit's services shall be subject to the laws of Australia, and the courts of Australia shall have exclusive jurisdiction over such disputes.

By subscribing to Design Biscuit's services, you agree to these terms and conditions.